Last Updated: Dec 2025

Welcome to Square Cart (“we”, “our”, “us”). By accessing or using our website, WhatsApp service, or placing an order with us, you (“you”, “customer”, “user”) agree to these Terms & Conditions. Please read them carefully.

1. Identification of the Business & Contact Information:

• Business Name: Square Cart
• Type of Business: Online / WhatsApp-based grocery delivery
• Address: 2nd St, Moovendhar Nagar, Sri Krishna Nagar, Peace Garden, Iyyappanthangal,

Chennai, Tamil Nadu - 600056

• Contact Number: 9840277630
• Email: Support@squarekart.in
• Website: www.squarecart.store
• You may contact us for any questions, complaints, or support.

2. Services we provide:

• Online display of grocery items.
• Order placement through the square cart app or WhatsApp.
• Home delivery within specified areas.
• Cashless or cash-based payment options as notified.
• We manufacture, process and/or package the products in our facility. Product images may be indicative. Actual packaging, size or availability may vary depending on stock.

3. Risk Allocation, Liability & Disclaimers:

• We strive to display accurate product information, pricing, and availability. However, errors may occur, and we reserve the right to correct them.
• We are not liable for delays caused by factors beyond our control (weather, traffic, supply shortages, courier delays, government restrictions).
• You agree that the use of our services is at your own risk.
• We are not responsible for health reactions or allergies caused by products purchased. Please read product labels carefully.
• To the maximum extent permitted by law, our liability is limited to the value of the order in question.

4. Warranties & Guarantees:

• Products—especially perishables—should be checked upon delivery.
• If you receive a damaged or expired item, you must inform us within 60 days of purchase for a replacement or refund, as per our refund policy.

5. Right of Withdrawal / Order Cancellation:

You may cancel your order:-

• Before it is processed/dispatched: No cancellation fee.
• After dispatch: Cancellation may not be possible or may attract delivery/handling charges.
• Orders containing perishable goods (fruits, vegetables, dairy, bakery, fresh items) cannot be cancelled after dispatch.

6. Safety Information:

• We are not responsible for misuse of products. Always store groceries safely, away from children or pets.

7. Delivery Terms:

• Delivery is available only within specified zones/areas.
• Delivery timelines are estimates; actual time may vary.
• Free or paid delivery will be as per the current delivery fee structure.
• Someone must be present at the delivery address to receive the order.
• If a delivery attempt fails due to customer unavailability or incorrect address, additional fees may apply.

8. Rights of Use (Website & WhatsApp):

By using our website or WhatsApp service, you agree:

• Not to misuse our services for unlawful activities.
• Not to copy or distribute any content without permission.
• Not to use automated systems to extract data.
• We reserve the right to restrict or terminate access if misuse is detected.

9. Conditions of Use / Purchase:

You confirm that:

• You are 18 years or older or have permission from a parent/guardian.
• You will provide accurate contact, address and payment details.
• You will only order from areas we service.
• We reserve the right to refuse service for any reason (e.g., fraudulent activity, abuse, repeated cancellations).

10. Payment Methods:

We currently accept:

• Cash on Delivery (COD)
• UPI (e.g., Google Pay, PhonePe, Paytm)
• Bank Transfer
• Wallet payments (if applicable)
• You agree to provide valid payment information and pay the full amount for all orders placed.

11. Additional Terms:

• Prices may change without prior notice.
• Offers, coupons or discounts may have separate terms.
• Communication may occur via WhatsApp, SMS, email or phone regarding order status, promotions or support.
• By using our service, you consent to receiving these communications.

12. Changes to Terms & Conditions:

• We may update or revise these Terms & Conditions anytime. Continued use of the website or WhatsApp service indicates acceptance of the updated terms.

13. Governing Law:

• These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Chennai.